Frequently Asked Questions

What is The Compass Circle?

The Compass Circle is a program designed to reward sales professionals for guiding their clients through the full Galley system, not individual products.

Is this a spiff program?

The Compass Circle is an incentive program that recognizes system-based solutions, not individual product sales.

Who is eligible to participate?

Participation is available to showroom sales professionals whose company has opted into the program and who have completed Galley Mastery Level I training.

When can I start earning rewards?

Your eligibility starts once your showroom has opted in and you have completed Galley Mastery Level I to become a Certified Galley Guide.

Can I submit projects from before I completed training?

No. Only projects with invoices dated on or after you become a Certified Galley Guide are eligible for submission.

What qualifies as a Compass Circle project?

As a starting point, a qualifying project must include a “complete” Primary Workstation, defined as a 4’ (minimum size) Workstation paired with one Tap or a 5’-7’ Workstation with two Taps.

Completing the system with a Secondary Workstation (WashStation) and/or Specialty Workstation (BarStation or HydroStation) with Tap will increase total rewards.

What type of sales qualify for Compass Circle rewards?

Compass Circle rewards apply to in-person showroom sales to residential homeowners.

To qualify, the sale must:

  • Be completed through a Galley Authorized Showroom that has opted into the Program
  • Involve a Certified Galley Guide
  • Include active participation in guiding the client to the Galley system

Sales must originate from direct, in-showroom engagement with the residential client.

Do multi-unit or commercial projects qualify?

No. Compass Circle rewards are limited to residential homeowner sales. Multi-unit and commercial project sales are not eligible.

Can I earn rewards if I’m working with a designer or builder?

Yes. You may qualify for rewards if:

  • The sale is completed through your showroom
  • The end customer is a residential homeowner
  • You (the Certified Galley Guide) play an active role in guiding the purchase

Sales associated with builders enrolled in Apex or architects and designers registered in Crew are not eligible for Compass Circle rewards.

What does “active role” mean?

An active role means you are directly involved in guiding the client through:

  • Product selection
  • System configuration
  • Specifying the appropriate Galley solution

Orders placed without meaningful client engagement or specification guidance do not qualify.

What happens if I am working with a non-Authorized Kitchen Design showroom?

Non-Authorized Kitchen Design showrooms may participate in The Compass Circle if they have opted into the Program. In these cases, the sale must still be completed through a Galley Authorized Showroom.

Each qualifying project is eligible for one reward only. If the purchasing showroom is a participant in The Compass Circle, only that participant may claim the reward.

Do resale or business-to-business transactions qualify?

No. Sales for resale or redistribution are not eligible for Compass Circle rewards.

Sales to Kitchen Design Showrooms may qualify only if the showroom is not a participant in The Compass Circle.

Please note: each qualified sale is eligible for a reward one time only.

What is a Primary Workstation?

A Primary Workstation is the main Workstation in the kitchen and serves as the foundation for qualification.

What is a Secondary Workstation?

A Secondary Workstation (WashStation) supports the Primary Workstation by creating a dedicated wash zone.

What is a Specialty Workstation?

A Specialty Workstation (BarStation or HydroStation) adds dedicated functionality for entertaining or hydration.

What is a Hybrid Workstation?

A Hybrid Workstation (Work & Wash) combines both prep and wash functions within a single unit.

Does a Hybrid Workstation qualify?

Yes. A Hybrid Workstation (6’ or 7’) qualifies as both a Primary + Secondary Workstation when paired with two Galley Taps.

How are rewards structured?

Rewards are based on guiding a client to a complete Galley system:

  • Primary Workstation — required starting point, Small (4’) with one Tap or larger (5’-7’) with two Taps
  • Secondary Workstation (WashStation) with one Tap
  • Specialty Workstation (BarStation or HydroStation) with one Tap

The more complete the ecosystem, the higher the reward—up to $500.

How do I earn the full $500?

By selling a complete Primary Workstation with two Taps (5’ or larger), and adding both a qualified Secondary Workstation (WashStation) and a Specialty Workstation (BarStation or HydroStation) within the same project.

Do I need to add both a Secondary and Specialty Workstation to increase rewards?

No. You can add either one to a qualifying Primary Workstation. They’re independent of each other.

Can I include more than one Specialty Workstation?

Yes. You can specify and sell more than one Specialty Workstation, but only one Specialty Workstation qualifies per project, with a maximum reward of $100.

Is there a minimum size requirement?

A qualifying project must include a “complete” Primary Workstation, defined as a Workstation (4’ minimum size) paired with one Tap or two Taps (5’-7’).

Can I submit a sale without a Galley Tap?

No. The Workstation and Galley Tap go together.

How do I submit a claim and what documentation is required?

Claims are submitted on compasscircle.thegalley.com/submitaclaim. Upload a complete, paid invoice showing shipment, pricing, and qualifying products.

The following are not accepted:

  • Altered or modified invoices
  • Packing slips
  • Pick tickets
  • Order acknowledgments
  • Quotes
  • Purchase orders
Can I submit more than one claim at one time?

Claims must be submitted individually. To submit multiple claims, refresh the page after each submission.

How long do I have to submit a claim?

Claims must be submitted within 120 days of the invoice date. All claims must also be submitted by January 31, 2027, regardless of invoice date. Claims submitted after either deadline will not be accepted.

When will I receive my reward?

Rewards are issued via email after your submission has been reviewed and approved, generally within 72 hours.

How are rewards delivered?

Rewards are issued via digital gift card to your email address.

Will I need to provide tax information to receive rewards?

The Galley will request a completed IRS Form W-9 once you reach a certain reward threshold. Rewards may be delayed until required documentation is received.

How long does the program run?

The program runs through December 31, 2026. All qualifying claims must be submitted no later than January 31, 2027.

Claims submitted after this date will not be accepted, regardless of the invoice date or project completion status. No exceptions will be made.

Where can I access the training?

You can access Galley Mastery training here: mastery.thegalley.com

Who do I contact with questions about a claim?

Please contact The Compass Circle support team.

Email: compasscircle@thegalley.com
Phone: (918) 223-8083

For general inquiries about The Compass Circle,
please email compasscircle@thegalley.com or call (918) 223-8083.
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